FAQ
Booking, services included, Chèque-Vacances holiday vouchers – explore our FAQ to find answers to questions about your stay.
The Zenitude package
What is the difference between a serviced apartment and a traditional hotel?
A serviced apartment (or aparthotel) combines the services of a hotel with the facilities of a flat. At Zenitude, each accommodation unit features a fully equipped kitchen area (hob, fridge, microwave, crockery), a dining area and a separate living area. Unlike a traditional hotel, you can prepare your own meals on site, set your own pace and enjoy more space, making it ideal for stays ranging from a single night to several weeks.
How many care homes does Zenitude have in France?
Zenitude Hôtel Résidences has nearly 100 residences spread across France, in major cities (Paris, Lyon, Bordeaux, Marseille, Toulouse), medium-sized towns and tourist destinations (Annecy, Arcachon, Cannes, Évian, Saint-Malo). Some residences are also located near airports to make business travel easier.
Is Zenitude suitable for both short and long stays?
Zenitude welcomes guests staying for anything from one night to several months. The accommodation is designed to suit all types of stay: a weekend break, a business trip, a long-term assignment, or a stay for students or families. Discounted rates are available for stays of 7 consecutive nights or more.
Bookings and terms and conditions
How do I book my stay in a residence?
You can book online via our website:
- On the homepage or on the accommodation pages, fill in the form by selecting your accommodation, your arrival and departure dates, and the number of people in your party.
Alternatively, contact one of our accommodation venues:
- Go to the page for the relevant accommodation venue and contact our team directly by telephone, email or via our contact form.
What payment methods are accepted?
We accept Visa, Mastercard and American Express credit cards, as well as Chèques Vacances on site thanks to our partnership with the ANCV, and gift vouchers.
Does Zenitude accept ANCV holiday vouchers?
Yes, Zenitude is a partner of the ANCV (National Agency for Holiday Vouchers). Paper holiday vouchers are accepted at all holiday accommodation. Connect holiday vouchers (digital) are also accepted, depending on the accommodation (please check directly with the establishment).
Is it possible to change a booking once it has been confirmed?
You can amend a booking subject to the rate conditions selected at the time of booking. For flexible rates, you can change the dates or the type of accommodation up to 24 hours before arrival, free of charge, subject to availability. For non-refundable rates, amendments are not guaranteed. Please contact the accommodation directly to find out the terms and conditions.
How long do I have to cancel a booking without incurring a charge?
A booking* can be cancelled free of charge up to 2.00 pm on the day of arrival (provided the booking is not marked as non-cancellable).
Can we book a Zenitude holiday home for a group?
Yes, Zenitude offers a dedicated service for groups (charities, works councils, family groups or sports teams). It is possible to book several properties at the same time, subject to availability. For group enquiries, we recommend contacting your chosen holiday residence directly or using the dedicated form on our website, under the ‘Contact’ section.
Is there a minimum age for booking with Zenitude?
Bookings can be made by anyone of legal age (18 years or over). Unaccompanied minors may not make a booking or check in without a responsible adult present.
Will I be asked to pay a deposit?
A security deposit of at least €250 per stay will be required on arrival and will be returned after your departure.
Arrival and stay
What time is check-in and check-out?
The standard check-in time is from 3.00 pm and the check-out time is before 11.00 am. Early check-in or late check-out may be arranged subject to availability and for an additional charge; please enquire directly with your accommodation provider. Outside reception opening hours, a self-check-in procedure is in place (access codes sent by text message or email).
What happens with check-in if I arrive at night?
If you are arriving outside reception opening hours, please let the team know in advance by telephone or email. The residence will send you a text message or email with the access code to the premises, as well as the location of a secure safe containing an envelope addressed to you with your room key.
Is parking included in the stay?
Parking availability and conditions vary from one residence to another. Some offer free private parking, whilst others offer paid parking or nearby public car parks. Please check the relevant residence’s page on the website for full details and to notify the residence of your booking.
Services and facilities
What facilities are there in the rooms?
All our rooms, studios and flats are equipped with a bed, a private bathroom, a kitchen area with a dining area, and a desk with Wi-Fi access.
Are bed linen and towels provided?
With Zenitude, travel with peace of mind! Your room will be ready on arrival, with the beds already made, so there’s no need to bring your own bed linen! Don’t overload your luggage, a towel kit is provided (one bath towel and one hand towel per person, plus one bath mat per flat). An additional towel kit is available on request (at an extra charge).
How often is the cleaning carried out in a serviced apartment?
- Stays of more than 2 nights: 1 quick clean is carried out (without changing the bed linen and towels)
- Stays of more than 7 nights: 1 weekly clean is carried out (with a change of bed linen and towels)
I’ve left something behind at the hotel-residence – what should I do to get it back?
Please contact our teams by email or phone as soon as possible!
Is breakfast served at the Zenitude residences?
Most of our Zenitude residences offer a breakfast service every morning. Please let reception know the day before if you would like to book breakfast. As the aparthotel is designed to offer complete self-catering facilities, please note that each accommodation unit has a fully equipped kitchen where you can prepare your own meals.
Is Wi-Fi included, and is the connection good?
Yes, Wi-Fi is included in the stay at all Zenitude residences, at no extra cost. The network is available in the accommodation and in the communal areas. For travellers working remotely or on business trips, some residences also offer fully equipped co-working spaces.
Is there a laundrette or a washing machine in the halls of residence?
Most Zenitude residences have a communal laundry room. Please check with your chosen residence to find out what facilities are available.
Are the residential properties accessible to people with reduced mobility (PRM)?
Zenitude is committed to making its accommodation accessible to as many people as possible. Several of our properties offer accommodation suitable for people with reduced mobility, featuring a lift, adapted bathrooms and easy access. When making your booking, please let the accommodation team know of your requirements so that they can direct you to the most suitable accommodation.
Families and students
Are Zenitude holiday homes suitable for families with children?
Yes, Zenitude is particularly well suited to families. The flats (one-bedroom, two-bedroom and even larger) offer separate areas for parents and children. The fully equipped kitchen makes it easy to prepare meals for young children. Baby equipment (travel cot, high chair) can be provided on request, subject to availability.
Does Zenitude offer accommodation for students?
Yes, Zenitude has a range of options specifically for students, including short- and long-term accommodation for the academic year, work placements or work-study programmes. Special rates may apply. Please visit the ‘Students’ section of the website to find out more.
Animals and the environment
Are all pets allowed, or just small dogs and cats?
Only small pets are permitted in Zenitude residences, subject to a daily surcharge. Large pets are generally not permitted. We recommend that you mention your pet when booking so that the team can confirm the conditions of your stay.
Does Zenitude have any commitments regarding sustainable development?
Zenitude is committed to a Corporate Social Responsibility (CSR) approach. The group is working to reduce its environmental footprint and create sustainable holidays through a number of initiatives: waste sorting, reducing energy consumption, minimising single-use plastic and raising awareness amongst staff. To find out more, please visit the ‘Our Commitments’ page on the website.
Professionals and businesses
How do I get an invoice for a business trip?
An invoice in your company’s name can be issued for any business-related stay. Please let us know if you require this at the time of booking, providing your company’s name and billing details. The invoice will be given to you at the end of your stay or sent by email on request.
Does Zenitude offer special rates for businesses?
Yes, Zenitude offers a range of corporate rates. Companies that regularly use Zenitude for their business travel can negotiate preferential terms. To find out more, please visit the ‘Business – Negotiated Rates’ page or contact the sales department.
Is it possible to organise a seminar at a Zenitude residence?
Yes, several Zenitude residences have fully equipped meeting or seminar rooms. Zenitude offers all-inclusive packages for residential seminars (accommodation + workspace + catering). For a quote or to check availability, please visit the ‘Seminars’ section of the website.
Are the residences suitable for working from home?
Absolutely. Every Zenitude accommodation has a desk and Wi-Fi, both of which are essential for remote working. Some residences also offer dedicated co-working spaces, accessible to residents. It’s a popular solution for long-term assignments, digital nomads or employees on secondment.
Any other questions? Please use our contact form.